Terms and Conditions

1. Art / Order Approval

Mockups will be provided with all orders. Artwork must be approved with signature or via email before the order may be processed. The customer is responsible for verifying all aspects of the written order summary, invoice, and related paperwork. The Mitzvah Mavens (MM) assumes no responsibility for typographic errors contained in these documents once they have been approved. Customer must verify pricing, quantities, colors, styles, sizes, print locations, print colors, and shipping addresses upon receipt.

2. Custom Artwork

MM can provide custom-designed artwork with your ideas and inspiration. Art time is billed at $50 per hour in 1/2 hour increments. Most custom created logos take 1-1.5 hours of design time ($50-$75) and cover one (1) minor revision. A schedule of fees will be communicated at the concept meeting.

3. Customer-Submitted Art

Customer-submitted artwork must meet the requirements of MM as specified. MM requires a print-ready vector or high resolution EPS or AI file. JPEG submitted at 300 DPI may also be accepted, depending on the complexity of the logo. For further information on design requirements, please speak to a representative. MM will not use any customer-submitted designs for subsequent orders unless otherwise permitted, in writing – however, such artwork may be used for MM marketing purposes. Conversion charges will be billed if necessary.

4. Ordering Extras

Due to circumstances beyond MM’s control, garments can sometimes go missing, be misprinted, or have a manufacturer defect that is not seen until after the order is printed. In this case MM will gladly CREDIT the customer for these garments. However, MM cannot REPLACE any items that were short or misprinted in the order. MM cannot guarantee replacement of the order in time for your event should these circumstances arise. The industry spoilage standard is 5% but it is strongly recommended that customers order at least 5 extra party items to minimize losses.

5. Ink Colors / Garment Colors / Logo Placement

Due to varying monitor settings, the colors represented on digital mockups may not match the actual ink or garment colors that they are intended to represent. MM is not responsible for variations between the customer’s computer monitor/display and the actual ink or garment colors. For better accuracy, Pantone matching is available to the customer for $15/color. However, due to the differences between paper and textiles or other substrates, this is not guaranteed. The mockup will show general sizing and placement for the requested logo but may not be exact. MM will print the logo using standard placement procedures unless otherwise specified by the customer. For customers who would like a specific ink color and/or would like to have a logo printed in a non-standard location on their garments, CDA offers the option of having a pre-production sample made for a fee. Samples cost $50 for 1 color, 1 location print. Additional colors/locations are $15/each. Turnaround time for samples is up to 2 weeks so we STRONGLY urge you to order the sample long before your party date. Also, should any art need to be changed AFTER the sample is made, a $25 per color will be charged to remake the screens. This included changing the art AND/OR size of the logo.

6. Order Turnaround

MM has developed a timeline to ensure that all orders arrive at least 5 days prior to the event date.  The timeline will be provided to all clients as well as reminders throughout the process. Most orders are completed in 10-12 business days from (1) customer deposit, (2) sales order approval, AND (3) design mockup approval. This does not account for company holidays, transit, or time needed to create/prepare artwork. Special orders including but not limited to promotional items, orders requiring vinyl names or numbers, packaging, and/or special effect imprints may require a longer turnaround.

7. Changes and Cancellations

No changes may be made to an order once the order has been submitted. In the event that additional items are needed, a separate order must be created and a 12-piece minimum will be required at the 12-piece price rate. Standard turnaround will apply.

8. Availability of Products

In some cases, if an order cannot be fulfilled with the requested garment, it will be replaced with an equivalent style and color garment. Customers may request MM to provide notification if this situation occurs. At the time of the order, MM will alert the customer if the requested item does not have an equivalent make or color. It is recommended that the customer place the order as early as possible to increase likelihood that the desired item/s will be in stock.

9. Shipping

All orders will be shipped via UPS. MM is not responsible for any delays due to bad weather conditions or the negligence of the carrier. Furthermore, MM cannot be responsible for the order once the goods have arrived at the destination address provided by the customer.

10. Minimums & Reorders

Certain screenprinted apparel and promotional product minimums vary per vendor and product. For more information, please speak with an MM representative.

11. Blank Samples

For most items, blank samples are available by request. Cost equals $20 per sample unless otherwise indicated. Confirmed orders receive (1) free blank sample. MM uses different vendors as needed & may provide multiple samples from multiple sources. Customer may be charged separate shipping fees for each sample requested.

12. Use of Logo

All logos and designs created by The Mitzvah Mavens and/or designed via the company website, remain the property of MM and may be reused for subsequent orders. MM will gladly coordinate with any caterers or event planners as per the customer’s request & forward artwork for use in event decor. As noted earlier, MM will not use any customer-submitted designs for subsequent orders unless otherwise permitted, in writing – however, such artwork may be used for MM marketing purposes.

13. Dye Lots

Due to market conditions and manufacturer garment mill variances beyond MM's control, MM cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

14. Unique Locations

Printing over seams, zippers, collars, or other unique locations may lead to ink buildups or coverage/consistency issues. MM is not responsible for crediting or replacing any items for which these issues may occur.

15. Return Policy

We advise all customers to check their orders upon receipt. In the unlikely event that there is an error in your order, you MUST contact us within 48 hours to submit a claim. MM will do their best to fix the errors immediately if MM is responsible for the error. If a claim is made after the allotted return period we CANNOT guarantee a replacement in time for your event and additional fees will apply.

16. Payment Terms

A $50 commitment deposit is required to begin any art production. Deposit is non-refundable once any art and/or mockups have been created. Balance is due at time of full order placement unless other payment terms have been approved. A 3% Credit Card Surcharge will be applied to all credit card payments. MM accepts payment via cash, checks and all major credit cards. MM will not commence work until payment terms have been fulfilled.

17. Cancelled Orders

$50 deposit is non-refundable once any blank samples have been shipped or art and/or mockups have been created. If art time has exceeded 1 hour, additional payment will be collected if order is cancelled.  This includes logo design, revisions and mockups.